One of the best advice you will get from experts in the gambling industry is that if you own a sportsbook or casino, always keep your players happy. One of the most efficient ways to do that is to always be prompt when crediting deposits and releasing payouts. Failure to do so reduces the trust and satisfaction of your players, therefore decreasing the chances of repeat business from them. So it comes as a surprise to hear that the Ontario government-run sportsbook makes players wait for their winnings.
The Ontario Lottery and Gaming Corp., or OLG app PROLINE+ is under a lot of heat as players are waiting to claim their recent winnings. There are a lot of reasons why there could be problems with releasing payouts, and according to the reports, the sportsbook claims a significant influx of new players signed up prior to the Super Bowl last month.
Ontario Government-run Sportsbook Makes Players Wait
The OLG Media Relations Director has spoken and apologizes for the delay. The company is currently working to review and verify bank accounts as quickly as they can. From what we can gather, it seems that they are working through the backlog of verification requests for the bank accounts of their players.
When you learn how to open a sportsbook, you will find out the many ways you can prevent any delays from your end- and that starts with using a reliable bookie software that will automate multiple processes on your end. This will help you be able to manage requests from your players without affecting other aspects of your sportsbook business.
Players Complain of Delayed Payouts
The OLG app apparently offered over $500 in bonuses that they can get after a $50 wager, which could have driven the rapid increase of new players to their sportsbook. It can add to quite a turn up, especially when this offer was given just before the Super Bowl, one of the busiest times of the year for sportsbooks.
Players have apparently been waiting, after winning thousands over this promotion. Most players complain that it was easy for the sportsbook to get their money- but take weeks to release what is owed to them. They go on to state that other sportsbooks take even less than the advertised 24 hours to release winnings. This is bad press for the sportsbook. And considering there are over 30 sportsbooks in Ontario, its likely that bettors could avoid this betting app and go for any of the others.
As a bookie, you will need to prevent something like this from happening to your sportsbook. This is why its important to use the right pay per head bookie service that will give you all of the tools you need to successfully manage your very own online sportsbook business.
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